RIETVALLEI WINE ESTATE PRIVACY POLICY

1. INTRODUCTION

Rietvallei Wine Estate, a South African wine producer located in Robertson, Western Cape ("Rietvallei", "we", "us"), is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

By engaging with Rietvallei, including visiting our website, purchasing our products, attending events, or participating in promotional activities, you agree to the terms of this Privacy Policy.

2. LEGAL DRINKING AGE AND ACCESS RESTRICTIONS

Rietvallei Wine Estate only collects and processes personal information from individuals who are of legal drinking age in their respective jurisdictions. If you are under the legal drinking age, you should not provide us with any personal information.

This Privacy Policy applies to:

• Visitors to our website;
• Customers who purchase our wines or services;
• Individuals who engage with us at events or through marketing activities.

By accessing our services or purchasing our products, you confirm that you are of legal drinking age and consent to the processing of your personal information.

3. COLLECTION OF PERSONAL INFORMATION

We collect personal information in the following ways:

• Event Participation: When you purchase tickets, register for an event, or enter promotional activities, we may collect your name, contact details, and other relevant information.
• Website Interactions: When you visit our website, we may collect technical information such as your IP address, browsing preferences, and device information to improve user experience.
• Purchases and Orders: When you buy products from us, either online or at our tasting room, we collect necessary details for order fulfillment, including contact information, billing and delivery addresses, and payment details.
• Marketing Campaigns: If you enter competitions, promotions, or subscribe to our mailing list, we collect the personal information necessary to keep you informed about our wines and special offers.
• Business Transactions: If you are a wholesale customer, we may collect business-related information, including VAT registration details, financial information, and licensing documents.

Failure to provide required personal information may prevent us from processing your order, granting event access, or providing marketing updates.

4. USE OF PERSONAL INFORMATION

We process your personal information for the following purposes:

• Providing Services: To process orders, facilitate deliveries, and manage customer relationships.
• Marketing & Communication: To send promotional offers, updates, and event invitations tailored to your preferences.
• Customer Support: To respond to inquiries, complaints, or feedback regarding our products and services.
• Event & Competition Management: To register participants, manage promotions, and ensure compliance with entry requirements.
• Analytics & Website Improvement: To monitor website traffic, enhance user experience, and optimize our marketing efforts.
• Compliance & Legal Obligations: To comply with regulatory requirements, including age verification, licensing, and financial reporting.

5. DATA SECURITY & SHARING

Rietvallei takes appropriate measures to protect your personal information from unauthorized access, loss, or misuse. We do not sell or rent your personal information to third parties. However, we may share it with:

• Service Providers: Third-party partners assisting with payment processing, marketing, and logistics.
• Legal Authorities: When required by law or to protect our rights and property.

We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.

6. DIRECT MARKETING & OPT-OUT OPTIONS

We may send you marketing communications about our wines, events, and promotions. If you no longer wish to receive such messages, you can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails.
• Contacting us directly at info@rietvallei.co.za.

7. YOUR RIGHTS

Under POPIA, you have the right to:

• Request access to your personal information.
• Correct or update inaccurate information.
• Object to direct marketing.
• Request the deletion of your personal information under certain conditions.

To exercise any of these rights, please contact us at info@rietvallei.co.za.

8. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Effective Date: February 2025