We offer a 14-day return policy. To be eligible for a return, your item must be in its original condition, unused, and in its original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at info@rietvallei.co.za. If your return is approved, we will provide you with a return shipping label. Items sent back without prior authorization will not be accepted.

For any return-related inquiries, feel free to contact us at info@rietvallei.co.za.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and take the necessary steps to resolve it.